Your address and contact details will not usually be released unless necessary or to deal with your complaint. However, we will tell the following people that you have made this complaint:
We will tell them your name and give them a summary of your complaint. We will give them full details of your complaint where necessary or appropriate to be able to deal with it. If you have serious concerns about your name and a summary, or details of your complaint being released, please complete section 6 of this form.
On receipt of your complaint, we will acknowledge receipt to you and inform the people mentioned at section 1 above unless there is an appropriate reason for not doing so. You will be told if your complaint is not a matter for consideration of the Standards assessment sub-committee. If the complaint is a matter for the assessment sub-committee, it should be referred to that committee for consideration within 20 working days of receipt of the complaint at this office. To enable the sub-committee to consider your complaint, you should provide as much information as possible to assist. The sub-committee can:
Please explain in this section what the member has done that you believe breaches the Code of Conduct. If you are complaining about more than one member you should clearly explain what each individual person has done that you believe breaches the Code of Conduct.
It is important that you provide all the information you wish to have taken into account by the assessment sub-committee when it decides whether to take any action on your complaint. For example
In the interests of fairness and natural justice, we believe members who are complained about have a right to know who has made the complaint. We also believe they have a right to be provided with a summary of the complaint. We are unlikely to withhold your identity or the details of your complaint unless you have good reason to believe that:
Please note that requests for confidentiality or requests for suppression of the complaint details will not automatically be granted. The assessment sub-committee will consider the request alongside the substance of your complaint. We will then contact you with the decision. If your request for confidentiality is not granted, we will usually allow you the option of withdrawing your complaint.
However, it is important to understand that in certain exceptional circumstances where the matter complained abut is very serious, we can proceed with an investigation or other action and disclose your name even if you have expressly asked us not to.
Complaints must be submitted in writing. This includes fax and electronic submissions. However, in line with the requirements of the Disability Discrimination Act 2000, we can make reasonable adjustments to assist you if you have a disability that prevents you from making your complaint in writing.
We can also help if English is not your first language.
If you need any support in completing this form, please let us know as soon as possible. If you have any queries could you please contact the Monitoring Officer, South Kesteven District Council, Council Offices, St Peter's Hill, Grantham, Lincs NG31 6PZ. Tel: 01476 406105 e-mail - firstname.lastname@example.org